Order Tracking

Order Tracking

Thank you for choosing DearLoria! We know you’re looking forward to your personalized order. Here’s how to track your package and what to expect along the way.

Order Confirmation

After successfully placing your order, you’ll receive a confirmation email with your order details. Please check that everything is correct, and keep this email for your records.

If you don’t see it in your inbox, please check your spam or junk folder.

Processing & Delivery Times

Personalized products take time to prepare, and processing times may vary depending on the item.

Our usual timeframes are:

  • Processing: 1–5 business days, excluding weekends and holidays.

  • Shipping: Approximately 6–12 business days after dispatch to reach the destination country.

  • Overall delivery: Usually 7–20 business days from the date your order is placed.

The overall delivery timeframe includes both processing and shipping.

These timeframes are estimates. An incorrect or incomplete address, customs clearance, or other delivery issues may cause delays. Shipping to destinations outside the United States may take up to 30 days.

Shipping Confirmation & Tracking Number

Once your order ships, we’ll send you a shipping confirmation email containing your tracking number and shipment details.

Please allow 24–72 hours after your package is handed over to the carrier for tracking information to appear or update.

How to Track Your Order

  1. Find your tracking number in your shipping confirmation email.

  2. Visit 17TRACK.

  3. Enter your tracking number to view the latest available shipping updates.

Why Hasn’t My Tracking Updated?

Tracking updates may pause for a few days while your package moves between facilities or continues through the delivery network. This can happen during transit, and new information will appear as the carrier records further updates.

If your package has not arrived within the estimated delivery timeframe, please contact us so we can help check its status.

Delayed Deliveries & Support

For assistance with your order, email help@dearloria.com and include your order number and tracking number, if available.

Please report a package that has not arrived within two months of shipment. Our support team will respond within 24 hours. Requests submitted after this period may not be accepted.

If shipping exceeds the timeframe stated in our shipping policy, you can contact us for a 10%–15% discount code toward your next purchase.

Thank you for your patience and for letting DearLoria help you celebrate a pet you love.