DELIVERY AT A GLANCE

Usually 7–20 business days

You will normally receive your order within 7–20 business days from the date you place it.

Processing · 1–5 business days
Weekends and holidays are not included.

Shipping · Approximately 6–12 business days
Estimated time for your shipment to reach the destination country.

Total delivery time = processing time + shipping time. These time frames are estimates. Deliveries outside the United States may take up to 30 days.

Shipping destinations & fees

Our shipping destinations include the United States, Canada, Mexico, Australia, New Zealand, the United Kingdom, France, Germany, Italy, Spain, Austria, and selected Nordic countries.

Express shipping and priority processing are separate services. Priority processing relates to preparing your order; express shipping relates to transportation.

Order confirmation & changes

Once your order is authorized and verified, we will send you a confirmation email.

After payment is verified, you may request a change or cancellation within 24 hours, provided your order has not started production or shipping. After this 24-hour period, orders cannot be changed or cancelled.

For cancellations unrelated to product quality or an error on our part, a $15 processing fee will be deducted from your refund. Please see our Refund Policy for details.

Tracking your order

Once your order ships, we will email you a shipping notification with your tracking number. You can use it to follow your package on 17TRACK.

If your package has not arrived within the estimated time frame, please contact help@dearloria.com with your order number.

Shipping delays

Shipping-time estimates begin when your order is dispatched. An incorrect or incomplete address, customs clearance, or other delivery issues may cause delays. Please check your delivery address carefully when placing your order.

If shipping exceeds the time frame stated in this policy, we offer a 10%–15% off coupon for your next purchase. Contact our Customer Care team to request your coupon.

For a package that has not arrived on time, please submit your request within two months of the shipment date. Our team will respond within 24 hours. Requests submitted after this period may not be accepted.